Abstract:

In this study, the relationship and potential effects between employees’ over-quality perceptions and compulsory citizenship behaviors from negative non-workplace behaviors were studied within the framework of the Personnel-Business Compliance Theory. In this context, the sampling of the research is made by 334 non-administrative service sector employees in Istanbul, which were achieved in December 2017 and January 2018 with the easy sampling method. In the research, the survey technique was used as a data collection tool, and the prepared survey was applied to the same persons in two different time intervals. The data is analyzed in the SPSS program. The results of the analysis have found that the scale of perception of the superquality has a positive impact on compulsory citizenship behaviors; the scale of perception of the superquality has no statistically meaningful impact on compulsory citizenship behaviors. At the end of the study, recommendations were presented to managers and practitioners.