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Factor Analysis of SERVQUAL Model in Technical and Vocational Education and Training Environment of Pakistan
2018
Journal:  
International Review of Management and Business Research (IRMBR)
Author:  
DOI:  
10.30543/7-2(2018)-20
Abstract:

Technical and Vocational Education and Training (TVET) sector offers quality education to their students. Various scales are present in literature to quantify service quality of any service sector organization. TVET sector of Pakistan has not been explored yet and no suitable scale is defined for measuring service quality of TVET Pakistan. The purpose of this study is to examine validity of existing scale of Parasuraman for TVET sector of Pakistan. The data was collected and analyzed through Structural Equation Modeling (SEM). Results of the analysis indicate that SERVQUAL is reliable scale for measuring service quality of TVET sector of Pakistan. Keywords: SERVQUAL, TVET Pakistan, Services quality, Parasuraman, and Structural Equation Modeling.

Keywords:

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2018
Journal:  
International Review of Management and Business Research (IRMBR)
Author:  
DOI:  
10.30543/7-2(2018)-20
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International Review of Management and Business Research (IRMBR)

Field :   Sosyal, Beşeri ve İdari Bilimler

Journal Type :   Uluslararası

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Article : 927
Cite : 418
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International Review of Management and Business Research (IRMBR)