Özet:

Knowledge management is fundamental to the survival of SMEs. This paper describes the results obtained regarding the processes of knowledge management in thirty SMEs in the service sector, located in the city of Chihuahua, MX. The spiral model of organizational knowledge creation by Nonaka and Takeuchi was used as a reference, along with its dimensions of: Socialization, Internalization, Externalization and Combination. An instrument aimed at this SME’s employees was developed. The results described the values assigned by the employees to these different dimensions, which were later analyzed using descriptive statistics, correlation and linear regression. It was found that the category of Externalization contributed with the highest value, followed by Combination and Socialization dimensions. Meanwhile, Internalization activities subtract value to the process of knowledge management. This allows us to conclude that there’s a distinct lack of strategies and processes that encourage the generation of organizational knowledge for these SMEs, particularly in conversion from explicit to tacit knowledge. Key Words: Sice Model, Service Organizations, México, Knowledge Generation, Organizational Knowledge.

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