Abstract:

The service sector of the tourism sector has made the human factor one of the basic structural stones in the sector. Sustainable development of tourism enterprises is determined by the level of confidence of employees in the enterprise. In this context, the research has addressed the concept of organizational trust, which is one of the topics of organizational behavior. The final purpose of the research is to reveal the advantages and consequences of organizational trust within the framework of all tourism enterprises (travel agencies, accommodation enterprises, restaurants, industrial cuisine, etc.) in the national sphere. It is also intended to develop the model proposals within the framework of the existing advantages and results. According to the research findings, a model recommendation was submitted to tourism researchers, in addition to the advantages and results of organizational confidence being detailed. It is believed that the presented model will keep light on future research and will lead to a broader extension of the concept of organizational confidence.

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