Özet:

As of 2019, the Covid-19 pandemic, which occupied the world agenda, has led to radical changes on the business life activities and business cultures of institutions and organizations. Due to the Covid-19 crisis, the implementation of the social isolation process and the imposition of restrictions in many areas have led companies to implement certain strategies to carry out their processes. At this point, it has been observed that the Telework system, which has attracted attention with the development of the impact area of information and communication technologies and digitalization of business and employment criteria, is an important alternative for companies. Within the scope of the measures taken to minimize the spreading speed and impact of the epidemic, employees all over the world have been switched to a telework system that allows social distant work and introduced a digitalized new structure. In the light of this information, when sector-based evaluations are made, it has been determined that call centers are the business line that adapts most to this process. That is why the research axis has been focused on call center employees. In this study, in which the descriptive research model was used, one of the quantitative research methods, a random sample was taken via Twitter and a survey was conducted between 300 call center employees between the ages of 25-30 who were in the active working age scale, it was aimed to learn about the telework perceptions of the employees, to examine the communicative dimension of the process and to see the effects of digitalization. This research suggests that the telework system, which entered the business life due to the Covid-19 crisis, will be an important part of the business culture after the pandemic with dominant digitalization.

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