Abstract:

When it comes to crises, one of the important points to be considered is those affected by the crisis. Each crisis can affect individuals or institutions in various ways, and these effects can lead to the production of different reactions. It is important to examine the reactions of the public in terms of understanding how the crisis is reflected and evaluated in the public sphere. On the other hand, the dominance of digital platforms in daily life is an indisputable fact in recent years. Digital platforms serve purposes such as socializing, communicating, having fun, sharing reactions and thoughts, but on the other hand, they causes various problems. The issue of data privacy and protection, sharing and storage of personal data, which has been discussed frequently in recent years, is an issue that has both ethical and legal dimensions. The WhatsApp crisis, discussed in the context of storing personal data, sharing it with different channels, and data privacy, is the subject of the study. In the study, it was aimed to examine user reactions to the crisis, and for this purpose, the posts made on Twitter with the hashtag #WhatsAppSiliyoruz (#deletewhatsapp) were examined through the content analysis method. As a result of the analysis, it was seen that the most “humor” element was used in tweets. The second was “reaction” and the third was the “criticizing the reactions” tweets. It has been understood that the tweets sent to react mostly refer to the "problem of using personal data", while the emphasis on "imposition", "discrimination" and "loss of trust-betrayal" are used at close rates. In the tweets posted to criticize the reaction, it was found that the most attention was drawn to the "fact that all applications use personal data".

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