Özet:

In the past, the opportunities offered by information and communication technologies to people were very limited. Thanks to information and communication technologies that have started to be used as a tool of global evolution over time, opportunities have increased and become an indispensable element in the universe. Thanks to the popularization of digitalization, it has gained considerable popularity in technological developments. Since the first quarter of the 2000s, there has been a rapid evolution from industry society to Information Society. Information-communication technologies have had a significant impact on public and private enterprise organizations. Of course, the Turkish public administration has also received its share of this influence. With the influence of technology, it has changed the expectations of citizens from the service they receive from the public. In order to meet these expectations, digital applications have been developed by using information-communication technologies to meet service demands faster and cheaper by the public. From the beginning of the 2000s until today, digital government and digital municipal practices, which have been rapidly implemented around the world to provide effective and useful services to citizens, on the other hand, increase local participation and provide the opportunity to alleviate the bureaucratic costs and burden of the central government.

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