Abstract:

In the early 2000s, technology began to spread by accelerating its development. About 10 years later, blockchain technology, a new product of technology, has entered human life. The most important feature of this technology is Real-time data transfer. Thanks to the distributed network of blockchain, people can track their own data without being tied to any center. The use of blockchain technology in product and cargo delivery tracking will allow the consumer to track their product instantly while knowing the exact delivery time will make the use of time during the day more efficient. In this context, the attitude, intention, and acceptance of use processes towards blockchain technology, which is thought to make a significant contribution to the logistics sector, were examined in the research. In the adoption of new technologies, the Diffusion of Innovation Theory (DIT) and Technology Acceptance Model (TAM), which are frequently used in the literature, were used. Structural Equation Modeling (SEM), which is frequently used in the analysis of multiple relationships in the research, was used together with the Smart PLS 3 package program. The use of blockchain technology in logistics processes, especially in deliveries, which is the last step of e-commerce activities, has been positively received by the end consumer. The fact that they see technology as compatible and useful for them shows that this blockchain technology will have more widespread use in the future.