Özet:

The provision of qualified services in the field of health depends on the professional attitudes and communication skills of the health care providers. The aim of this study is to reveal the communication problems experienced by health professionals. A qualitative preliminary study was conducted on physician-nurse communication. The population of the study consists of health professionals working in a state hospital in Erzurum. The sample group was determined by criterion based sampling technique. In this direction, 21 physicians and 21 nurses (42 participants in total) were interviewed face to face.Semi-structured interview technique was used to collect the research data. The interviews were continued until the data saturation was achieved. Transcripts of the interviews with the participants were made and the themes and sub-themes were determined. Interviews with health professionals are based on six themes. These themes consist of communication problems experienced in the clinical setting, the source of communication problems, the causes of communication problems, the forms of addressing used in communication, the factors effective in establishing healthy communication, ideal physician and nurse communication.The results of the research indicate that physicians and nurses have communication problems in the team and that effective communication cannot be achieved within the health team. In addition, it was concluded that the individual and professional characteristics of the individuals were an effective factor on communication.    

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