Abstract:

Purpose: This study was carried out to reveal the relationship between Total Quality Management (TQM) practices and job satisfaction, quality of work life and turnover intention through the perceptions of hospital employees. Methodology: The study was carried out through a questionnaire applied to 515 personnel working in 5 private hospitals and 2 training-research hospitals operating in Ankara. In the research, Structural Equation Modeling (SEM), which is used to test hypotheses observed in theoretical models and designed to explain the causal relationships between latent variables, was used. Findings: As a result of the study, there is a significant positive relationship between TQM and job satisfaction, total quality management and quality of work life and job satisfaction and quality of work life. It is concluded that there is a significant negative relationship between job satisfaction and turnover intention. Originality: In this study, unlike the existing studies in the literature, the relationship between TQM, job satisfaction, quality of work life and turnover intention was examined comparatively in the administrative and health personnel working in public and private hospitals.

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