Abstract:

Diversifying the expectations of internal and external stakeholders, as well as increasing consumption, require a management practice that takes into account both the use of current resources and the needs of future generations. This situation has been addressed by the participating countries, which have implemented a number of regulations to support the global implementation of the sustainability vision. Although targets and regulations may be established, the primary actor responsible for implementing and achieving sustainability is public institutions. These institutions serve a large group of people and utilize resources on a large scale. The sustainable service delivery performance of public institutions has a direct impact on the welfare and future of society. Sustainable public service is the process of implementing management practices that effectively and efficiently utilize available resources to meet the needs of both today and tomorrow's generations while preserving those resources for future use. This study examines citizen satisfaction levels as a concrete indicator of public service performance in various service areas between 2003 and 2022, in the context of the 100-year achievements of the Republic of Turkey. TUIK data was used and associated with the UN 2030 Sustainability Goals. Based on the data, it was determined that the highest level of general satisfaction is in public security services, while the lowest is in pavement and sidewalk, education, and greenbelt services. To address low satisfaction, it is urgent to develop innovative, digital, and smart solutions and systems in education, network water, sewer services, waste collection, and mass public transportation. Additionally, developing new policies and practices to increase the number of green spaces and improve satisfaction in health services, which have recently decreased, would be appropriate for sustainable public service delivery and welfare in the second century of the Republic of Turkey.

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