Özet:

Employees are the major resource of the organization. Every organization needs well trained employees to perform the work effectively and efficiently. It is the continues process for the organization to help the employees (managers) to improve the skills, knowledge and abilities. Training and development improves for the better performance of the employees. The success of the organization depends on the employee performance. Training and development plays an important role for the competent and challenging of the business. The purpose of the study is to find out the impact of training and development needs on overall performance of the organization at managerial level. The study suggest that employees (managers) are aware of training and development program which helps in motivating the employees( managers) which results in better performance of the organization. The study also suggests that training and development program has to be given for all the staff for the improvement of the performance. The study has decided that there must be a continuous training and development program for the customer satisfaction.

Anahtar Kelimeler: