Abstract:

There has been a remarkable shift in Indian Banking system from traditional prototype to modern day mobile banking which facilitated not only existing but new customers also to virtually connect with their banks and undertake banking transactions anywhere and at any time. With the help of mobile phones ,one can enquire about his remaining account balance, transfer funds through NEFT, RTGS , can avail variety of online banking facilities without wastage of time and resources. There has been a tremendous support from Indian Government to extend the spheres of mobile banking in India by way of partnership with various banks and financial institutions.RBI has also been an eminent supporter in digital payments encouragement by way of Mobile Wallets during coronavirus pandemic. The present research study focused on analysing the role of mobile banking during the tough times caused by Covid-19.

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