Özet:

Hygiene for restaurant has always been one of the important topics. However, it has become a much more important issue over the past six months due to the world’s coronavirus (Covid-19) epidemic. One of the important factors of the quality of the service is the hygiene issue, which is often addressed in the tourism area regarding the behavior of eating outside the complaint management. This issue, mostly addressed together with all the elements of the service, has been addressed alone within this research framework. Tripadvisor.com has collected data through online hygiene complaints against Mersin's famous restaurants, located on the website. January 2013 - June 2020, Tripadvisor. From 1,600 positive and negative comments on 22 Alakart restaurants in Mersin in com, 141 of 106 people indicating hygiene problems were received. The data is analyzed using the visual analysis technique from the quality research methods. The findings show that the customer’s hygiene complaints are concentrated on the hygiene dimensions for microbiological hygiene and common use areas. The most common complaint elements are the forms of "untouched product use", "dirty space", "dirty items", "dirty washing room and toilet" and "contamination of service equipment". Additionally, the presentation and hygiene issues arising from staff are too serious to be taken. These findings are similar to the previous research findings in the area, but the findings show that the problems with microbiological hygiene, i.e. the process of preparation of food, are more prevalent in the sampling of food restaurants. Research results also show that restaurant managers should see hygiene as an absolute obligation for all stages of the service process.

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