Abstract:

Interactions of organizations with the internal and external environment occur through communication, the function of the communication system in organizations is similar to the function of the nervous system in the human body. Problems in the communication system, as well as problems in the nervous system, lead to insufficient and/or incorrect perception and transference of incentives within and outside the organization to the decision-making centers, and from these data, erroneous decisions and actions may arise. Therefore, a healthy communication system is vital for organizations. The aim of this study is to provide information on the problem-solving techniques that can be used to identify communication-related problems in organizations, identify their causes and produce solutions options. Method - the quality analysis technique has been used in the research. In the assessment of the data obtained by the document analysis, the quality analysis techniques have been used for visual analysis. In the framework of the research, the doctoral theses related to organizational communication were scaned at the YÖK National Thesis Center, 15 theses included in the content of the 54 theses and the ways of communication and solutions. The findings - in one of the 15 doctoral theses listed in the ways to solve communication problems, the negotiation technique, the other studies included recommendations on the improvement of communication skills; the organizations found that the systematic problem solving techniques related to communication problems were not included. Discussions - In the study on the subject, it appears that there are recommendations that include increased communication skills to solve related communication problems with the organizations. This situation means making an effort to solve an unknown problem from where it originates. However, as with all kinds of problems in the communication system, it is also necessary to determine the source of the problem first for an effective solution, i.e. to reach the root problem and to determine the causes that lead to the problem, to determine the most appropriate solutions options. This study provides information on communication problems in organizations and problem-solving system and available techniques (5N-1K, Fisherman, error tree and decision tree) for effective solutions.

Keywords: