Abstract:

An e enabled service is one which uses the internet to do business or carry out a task which finally would be delivering output for better customer serviceability and in turn easing the task of an operator and customer at large. The bus transport service has for long been a topic of debate. We have seen bus operators running a day to day cash run business back in the 1990’s where there was no internet and so availability of seats, rest stops, amenities and the likes were not the priorities of passengers but only reaching from one place to the other was. Similar to a mobile phone owner in the 1990, only making calls was contrary to today’s smart mobile phones with so many features. Came 2000 with a digital platform for passengers and operators to do business online and the line ‘Customer is the King’ started gaining importance in the Bus Transport Service Sector too. This paper addresses this bus transport service sector in India

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