Abstract:

Today, the impact of rapidly changing information and technology can be seen in the workplace. In this rapid change process, the human resources of organizations should be managed correctly and effectively. Today's economic conditions show that the most important resource in both private and public institutions is human resources. In order for employees to be successful and feel happy, job and employee harmony should be ensured, employees should be employed in jobs that are suitable for their personal characteristics, values and beliefs. Municipalities that provide a public service aim to prevent problems before they arise in the service process and to provide quality service. For this, employees who can show proactive behaviour are needed. In this study, the quantitative research method has been preferred to measure employee behaviours, and the job crafting scale and job engagement scale have been used. Data have been collected through questionnaires from 207 participants among the employees of the district municipality within the borders of Kocaeli Province. Demographic characteristics such as age, gender, educational status and institutional seniority of the sample have also been reported in the survey. According to the study's findings, job crafting has a positive impact on job engagement, cognitive crafting has a positive impact on job engagement, and relational crafting has a positive impact on job engagement The SEM results have shown that each hypothesis (H1, H2, and H3) have been accepted.

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