Abstract:

Chatbot is one of the important features of Artificial Intelligence technology which is very popular nowadays and getting used for various purposes. It is being used in educational institutions also. Chatbots are usually integrated with the institution's website and used by administrative staff and students. Both of them can benefit from this technology to deliver and receive quick responses. This technology can be efficiently used by teachers and students also for academic related conversation. Chatbots can handle multiple students at once while also ensuring availability, reliability, and accessibility 24 hours a day, seven days a week. For nontechnical teachers, it is difficult to create a chatbot as per their requirements. But if it can create without writing any code, it becomes easy task and teachers can use the chatbots efficiently and effectively for their daily basis activities which will reduce their load and saves time utilized in administrative and repetitive tasks. This paper presents the necessity for the adoption of this technology, the process of its development, integration with MS Teams, and the assessment of its usefulness

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