Özet:

Today, modern methods of management has changed into a necessity for companies and organizations; and quality management also as the most important and comprehensive procedure could help organizations in order to supply products and services with better quality and lower costs by providing appropriate methods and patterns; consequently, the necessary of applying has growth more than before. Since, productivity has close relationship with quality, the audit of quality and productivity is conducted at the same time in the research, accordingly, the impact of implementation components of ISO 9000 on manpower productivity in Gilan Province General Department of Standard that is the objective of this research is examined here, which includes Leadership, Involvement of people, Customer focus, Process approach, System approach to management, Continual improvement, Factual approach to decision making, Mutually beneficial supplier relationships. Statistical population of the study includes all employees of the certain departments in cities of Rasht, Anzali and Astara. Considering the number of participants in the statistical population is around 95 persons, the sample capacity is estimated 76 persons using by Morgan table, which 75 questionnaires were returned. The relationship between variables is measured by using SPSS software and inferential statistical tests that includes Spearman Correlation Coefficients. The research results confirm the impact of the components of staff participation, customer focus, systematic thinking toward management, continuous improvement and relationship with suppliers based on mutual interests toward manpower productivity in Gilan Province General Department of Standard, but they refuted the impact of leadership and guidance and subject-based decision-making on manpower productivity. Based on the regression equation, it was found that the variable of customer focus and the variable of continuous improvement have maximum and minimum impact on manpower productivity respectively. Key Words: The Management Standards of Quality of ISO 9000, Manpower Productivity, Leadership and Guidance, Staff Participation, Customer Focus, Systematic Thinking Toward Management.

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