Özet:

The aim of this study is to suggest a short and practical, valid and reliable alternative measurement tool for the use of hospitals in service quality measurements. For this purpose, a tool for the quality of hospital service measurement is presented on the basis of a model consisting of the quality of interaction, physical environment quality and output quality dimensions included in the quality of service literature. The data for the research was collected by the survey method from patients from a private hospital among those who were volunteer to participate in the research. The results of the analyses applied to the obtained data were achieved to an alternative service quality measurement tool consisting of four-dimensional and nine-expressions, reliability and validity analyses delivering successful results. Furthermore, validity analyses have shown that the satisfaction and the structural regression model between these four dimensions is the most effective factor on satisfaction, the quality of interaction of doctors.