Özet:

Quality management is the management of all activities that are done for customer satisfaction, which in any way affect the product quality of the business. The requirements of this management process are met by managers and are of great importance for companies to be successful, to showcase quality products and customer satisfaction. This management system, which has been implemented in many sectors and has been successful, is used by many small-sized companies around the world and is seen to be successful. It is possible to find very successful examples such as Japan and the United States where this understanding emerged. In Turkey, this management system is implemented in some sectors and is successful. In the construction sector, the developing technology in Turkey is in accordance with the purpose of quality management, properly applied in the construction companies, how it affects the quality, the general contractors and subcontractors managers and staff revealed the product to the customer with the quality target is properly proportionate in this thesis. In this thesis work, the variation in manufacturing quality that occurs in the construction manufacturing process is assessed according to the technical knowledge and experience of the subcontractors and contractors staff.

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