Abstract:

Aim: In the Covid-19 pandemic process, the absence of a "new normal" has also reflected on the purchasing behaviour of consumers, encouraging impulse purchasing behaviour instead of rationally and consistently choosing the best. In parallel with this change in purchasing behaviour, the purpose of this study is to determine the effect of social media on impulse purchasing behaviours during the Covid-19 pandemic process. Methods: For this purpose, the study applied an online questionnaire to 518 people by using the snowball sampling method, which is one of the non-random sampling methods. Apart from demographic variables, the study used three sub-dimensions, namely social media, social impact source, and social platform activities, as well as “Social Media Impact Scale” consisting of eleven questions and “Impulse Purchase Scale” consisting of nine questions. Results: The study analysed the data obtained from the survey using the structural equation model and determined that the social impact source and social platform activities significantly affect the social media effect. Conclusion: The study additionally observed that the social media effect significantly affects the impulse purchases of consumers.

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