Abstract:

The family has been an important institution for every society due to its functions, but with the effect of global economic policies, it is exposed to numerous risks today. Employees of Family Social Support Program (ASDEP) come to the fore as one of the field workers whose risk is one-on-one with families and who make the most household interviews. At the same time, it is a social service application that carries out the supply-oriented services of the Ministry of Family and Social Services (ASHB) on psychosocial support and is unique in Turkey in this field. The main purpose of our research is to reveal the current situation by making use of the experiences of ASDEP staff regarding the psychosocial support needs of families at risk in Turkey. In this study, in which qualitative research method was used, phenomenological design was used. In this context, data were collected by conducting in-depth interviews with 11 ASDEP employees, 6 women and 5 men, with at least one person representing each region within the scope of the research. Usually ASDEP employees are complainining abouth lack of personnel, the unclear job descriptions, the excessive workload, the difficulty of establishing a trusting relationship with the client, the lack of in-service training, the unnecessaryness of some of the questions asked within the scope of ASDEP, the lack of an established system, the negativities of supply-oriented household visits. In addition, it was emphasized by the participants that repeated visits were important, considering that it would not be possible to provide psychosocial support with a single interview.

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