Özet:

The main purpose of the study is to identify the leadership behaviors that hotel managers show in the Covid 19 Pandemic process. For this purpose, a meeting was held with eight five-star hotel managers operating in the province of Istanbul. Five open-end questions in the interview form are prepared by literature and according to expert opinions. The conversations were held between 20 and 35 minutes between October and November 2020, by telephone and online. In the analysis of the results of the interview, the visual analysis technique was used. The research has shown that in view of the leadership styles they observe while continuing their activities, they generally show a leadership behavior that takes attention to staff and teamwork, develops strategy, creates vision. In general, it has been found that there was not a lot of strategy for hotel before Pandemi spread in Turkey. Finally, being able to analyze the environment and pay attention to staff and teamwork, the development of strategy is listed in the basic characteristics that a leader in the pandemic process should have.

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