Abstract:

Abstract The aim of this study was to verify the knowledge and satisfaction of the users of a Primary Health Unit in the city of Uberaba, Minas Gerais, about the services of the Unified Health System. This is a quantitative study, carried out in 2015. A semi-structured questionnaire was applied to users waiting for assistance in the waiting room of the unit. 370 users participated, from which 273 (73.8%) were women. Their age varied from 18 to 99 (45.19±16.47) years. The mean satisfaction with services, on a scale from 0 to 10, was 7.26 ± 2.21. The study found that the mean knowledge about the services offered indicated that vaccination (88.4%), prenatal care (81.6%), dental treatments (81.4%), oral health (75,4%), and preventive exams for cervical cancer (74.3%) were the services that participants recognized most frequently. Most were unaware of the service of monitoring to stop smoking (53%). Regarding the assessment of knowledge about the services of the Healthcare Network, only 55.1% gave adequate responses, while 60.8% knew that problems of low complexity and severity could be solved in the Primary Healthcare Unit. Users are informed that the system is universal, free, and that it offers disease prevention actions and health promotion, but they showed difficulty in associating primary healthcare with comprehensive health care.

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