Abstract:

Abstract   The main aim of this study is the opinions of prospective academicians about the quality processes of the faculties. Based on this aim, we were investigated on 360 students who are studying in different faculties at Sakarya University. Service performance (Sevice Performance - SERVPERF) and service quality (Service Quality - SERVQUAL) were used as measuring instruments. In the analysis of the data, it was seen that all of the data were distributed normally under the specified conditions. In the second research problem, independent groups’ t-test and one-way variance analysis (ANOVA) were used in the other problems of the study. Post-hoc tests were used to find out the differences between the groups. The reliability coefficient for the whole scale was 0.965 and it can be seen that scale has a high-reliability level. As a result of the research; university students' quality of service related to the university they are studying, satisfaction, image, advice, loyalty variables in terms of satisfaction with the views of the place of birth shows a meaningful, as the income level of the student, the level of education and physical aspects of the father's level of significance in terms of the whole size and bottom The average of the views of the students of the Faculty of Theology was higher than the students of other faculties, the average of the views of the students studying in the 2nd education in the dimensions of satisfaction, image and recommendation was found to be higher than the average of the opinions of the students studying in the 1st education. The faculties at Sakarya University. Service performance (SERVPERF) and service quality (SERVQUAL - SERVQUAL) in the analysis. 

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