Abstract:

The sensitivity of people in the health sector also raises their expectations for quality of service in this area. The complex structure of health services that requires rigidity makes it difficult to ensure and measure quality in this area. In this study, in addition to the five dimensions of the SERVQUAL scale as well as the information size, the quality of the service perceived, the quality of the service and satisfaction level of the Van Hundred Years University Dentistry Hospital, which serves in the field of oral and dental health, was measured. Analysis found that the quality of the hospital’s service was well assessed in terms of all quality dimensions and that the overall level of satisfaction was high. In addition, the analysis of the correlation between general satisfaction and quality dimensions has found strong positive relationships between the dimensions and the general satisfaction.