Özet:

Inpatient treatment institutions, which are among the most critical stakeholders of health care providers, should thoroughly analyze the patient's expectations and how to proceed to ensure patient satisfaction. Healthcare managers should improve service quality and physical conditions and take returns into account to ensure patient satisfaction. This will increase the efficiency, profit margin, quality and performance of the institution. The study's primary purpose is to consider the demographic factors affecting the satisfaction of patients who are consumers of health services with a quantitative approach. The study data were collected by questionnaire from 400 people selected by a simple random sampling method which received outpatient and inpatient health services in Malatya Training and Research Hospital. The obtained data were analyzed with statistical methods. As a result of the study, it was determined that there was a significant difference between patient satisfaction and demographic characteristics in measured service dimensions. In this context, it is emphasized that demographic characteristics are essential in ensuring patient satisfaction.

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