Özet:

This study was conducted to determine the effect of integration in the supply chain on the operational performance of businesses. In this context, supply chain integration is handled in two basic dimensions as internal and external integration. The internal integration dimension represents the integration between the internal units of the enterprises. The external integration dimension represents the integration of businesses with both main consumers and main suppliers. In this study, the effect of both dimensions on operational performance has been tried to be determined. The survey form that was prepared in line with these aims was applied to the owners and managers of 115 enterprises that were operating in the Organized Industrial Zones (OIZ) in TRA1 region (Erzurum, Erzincan and Bayburt) as of January 2020. According to the results of the study, all dimensions of integration, namely internal integration, integration with main consumers and integration with main suppliers, have a positive effect on the operational performance of enterprises.

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