Özet:

In recent years, mobile applications for passengers in the aviation industry are increasing. These applications that facilitate the travel of passengers are faced by the airline’s large costs. However, it is extremely important to successfully design the features of mobile applications to increase the return rate of these investments. The aim of this study is to compare the mobile applications that national airlines offer to passengers. In this context, research has been used by content analysis, which is one of the quality research methods. Four airlines with mobile applications have been studied. As the review criterion; passenger services, flights and other services offered through mobile applications have been determined. According to the analysis, the majority of airlines have been found to offer services on mobile booking and check-in facilities, flight information, promotions and offers, the possibility of winning miles and language options. However, the majority of them; airline promotion, boarding possibility, food services, accommodation and vehicle rental possibility, information about destination, information about passenger rights, passenger complaints, information about airports, disabled passenger services, etc. The result is that they do not provide services in mobile applications. According to the results of the research, various recommendations have been made to the enterprises involved in the sector.

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