Özet:

Organizational crises can have significant impacts on businesses, potentially threatening their survival and longterm viability. Therefore, organizations need to have strategies in place to effectively manage and respond to crises. This paper surveys the literature on organizational crisis and crisis management, offering a definition of organizational crisis and reviewing conceptual models of crisis. It also describes different types of crises that may affect businesses and summarize several approaches to crisis management. Suggestions are made for how managers in the future may be best served by new strategies which require broad, abstract thinking as well as specialized, technical knowledge; continual assessment of external threats and internal vulnerabilities; the creation of a crisis center; mobilization of experts with multiple and diverse perspectives from inside and outside the organization; and joint problem solving with community leaders and government officials

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