Abstract:

In contemporary society, the utilization of smartphones for monetary transactions and payments through app-based platforms has become ubiquitous. Over the past decade, India has witnessed a phenomenal growth in internet and mobile phone usage. Digital payments refer to electronic transactions conducted through internet banking, mobile banking, card payments, or at point-of-sale terminals for products and services. This study aims to shed light on the views and experiences of IT professionals regarding the use of digital payments, their level of satisfaction, and the influence of age on adoption. A structured questionnaire was employed as the research tool to examine consumer perceptions of digital payments, with primary data collected from 200 respondents who were categorized based on demographics such as age, income, occupation, and gender. The hypothesis was tested using the Chi-square test, as the data was categorical in nature, and the results revealed that, despite the challenges faced, IT sector employees are comfortable with digital payments and expect the government or banks to take steps to resolve any issues.

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