Özet:

Tourism is a very comprehensive sector that hosts labour from different cultures. Workers from different countries and cultures bring together a multicultural business environment. Those who bring their own culture together must be able to adapt to the social environment, whether they need to work. Therefore, it is important to determine the levels of socio-cultural harmony which means that employees are adapted to a new cultural environment. The satisfaction of the employee in the service sector is of importance in terms of the quality of the service in the tourism sector and accordingly the satisfaction of the customer is achieved. The way to ensure the satisfaction of the employee is by increasing the motivation of the employee to ensure that they are satisfied. The number of workers in the tourism sector working on social-cultural harmony is quite limited. From this point on, the main objective of this research is to reveal the impact of domestic and foreign workers working in tourism enterprises on the employee satisfaction of the socio-cultural level of harmony. In the study, the survey was implemented to 467 employees who work in hotel companies, travel agencies, food and beverage companies and other tourism enterprises located in Antalya. The results of the analysis found that socio-cultural harmony has a negative and statistically meaningful impact on the satisfaction of the employee. As a result, the level of socio-cultural harmony of employees increases, their satisfaction decreases.