Özet:

Every firm must prioritize customer satisfaction. As we have stepped into globalization, E-Logistics Companies have been forced to adopt cutting-edge technology to satisfy customers due to the increased competition among all e-Logistics industries. This study primarily investigates how logistics services might affect E-logistics users’ levels of satisfaction. This paper's specific goal is to identify the key aspects of logistics services that impact online shoppers' satisfaction. Data has been collected through a structured questionnaire from 150 respondents in two parts. Part I consists of Demographic variables and Part II consists of customer satisfaction with elogistic service providers. Simple percentage analysis is used to know the demographic variables. One-way ANOVA was used to analyse the factors that influence customer satisfaction with e-logistics service providers

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