Abstract:

Organizations have been looking for ways to increase their efficiency. Organizational citizenship behavior (OCB), according to organizational psychologists, is one way that can assist improve an organization's performance. Psychological capital (PsyCap) is one of the most influential psychological elements in determining employees' readiness to display OCB in the workplace, according to research. Structural equation modelling was used to analyze the replies of 293 Indian service sector workers who worked in various sectors. Overall, the findings show that WE acts as a mediator between PsyCap and OCB, whereas POS acts as a moderator between WE and the two components of OCB. Workplace vibrancy is one way to increase employee engagement, according to this study's findings, therefore companies should implement mechanisms to do just that.

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