Özet:

The main aim of this study to declares the effect of total quality management (TQM) dimensions represented by (support and commitment of senior management philosophy of total quality, continuous improvement, education and training for workers, the participation of employees, customer satisfaction)on Financial & Job Performance in Sudanese French Bank in Khartoum State-Sudan. The problem of the study lies in answering the following key question: What is the effect of total quality management and its dimensions (elements) on job & financial performance in the Sudanese French Bank? Subsidiary questions have examined the impact of each dimension of the (TQM). The descriptive analytical method was used in this study to collect and analyze data in the applied study. The study population are all workers in Sudanese French Bank, the workers has been selected in Sudanese French Bank- Khartoum State, where the study sample consisted of 120 employees in Sudanese French Bank- Khartoum State from all the levels. Through the study and analysis of the dimensions of Total Quality Management, and its impact on improving financial performance in the Sudanese French Bank, Findings of this study indicate that there is a statistically significant relationship between the overall quality, liquidity ratio, profitability ratio and financial performance elements in the Sudanese French Bank.

Anahtar Kelimeler: