Özet:

This study aims to examine the content of hospital mobile health applications in the Google Play Store and Apple Store app stores, and to evaluate the reviews made by users and identify the problems that occur during use and for what purposes mobile health applications are used. In the study, comments made between 2016 and 2018 on mobile health applications of 2 private, 3 public hospitals with 5,000 or more downloads in Google Play Store and Apple Store app stores were used as data. Data analysis is done using the content analysis method through the Nvivo 12 quality data analysis program. The topics that arise are: dating, health records, access, benefit, availability, safety. As a result; hospital mobile applications have been used in the receipt of appointments, in access to laboratory and examination results, in controlling personal health conditions. The findings have been found that there are problems such as the failure to select a doctor in the appointment, the failure to select the relevant section, the failure to cancel the appointment, the problems with recording as a pdf file in the laboratory and examination results, and the reports are sometimes unveiled.

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