Abstract:

The COVID-19 pandemic created a catastrophic impact on many peoples lives globally. Technologies, especially telemedicine services, have increasingly played significant roles in human lives. Applications for telemedicine are being developed more often as well as becoming more in demand (Bestsennyy et al., 2022). A lot of doctors appointments are now conducted virtually. Telemedicine use is growing significantly in Thailand. The importance of telemedicine has become even more obvious. As COVID-19 is a human to human transmission disease, the virus spread widely, and many people got infected. There are several preventative measures used to protect an individual from this situation, including a lockdown policy. However some people went to the hospital for treatment, but others were afraid of going to the hospital. For this reason, telemedicine is used to facilitate patients who do not want to leave their homes. It directly affected extroverted people. Extroverted people are people who feel comfortable being in large groups; they enjoy other peoples energy and get to engage with people around them and they may be more likely to spearhead group sports or group outings. To investigate whether personality types influence the satisfaction of using telemedicine, this research was conducted to find the correlation between introverted-extroverted personality and the satisfaction to use a telemedicine service. We conducted a cross-sectional survey consisting of 25 questions and data was collected from 127 participants who use telemedicine services in Thailand using an online survey questionnaire through Google form. Correlation analysis revealed that there is a weak positive correlation between the introverted-extroverted personality and the contentment from using a telemedicine service (r(127) = .46, p <0.01).

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