Özet:

The value customers perceive in the quality of service has a significant influence in their impression of the quality of the supplier's product and service. Understanding the concept of client perception is necessary for providing high-quality service. The man objective of the study is to evaluate the perception of customers towards choice of hotel, source of helping and reasons for visit or short stay in a hotel.  For this purpose a sample of 380 was collected from the customers in Bangalore city were percentage analysis, chi-square analysis, ANOVA, factor analysis and multiple regression were used as tools to analyse the data. The conclusion of the study is that a customer's expectations come before he or she arrives at the restaurant. In order to provide great service to its valued clients, both food and service are necessary. As the restaurant owners, managers, and workers all work together to serve customers respectfully, everyone has some responsibility. Quality restaurant service helps to provide a great eating experience and to keep consumers.

Anahtar Kelimeler: