Abstract:

This article examines the complexities of Distance Education, online learning and Use of Technology in Learner Support Service in higher education in Kenya. Learning at higher education has gone though several changes since the invention of new technologies which can be used to enhance teaching and learning. In the field of education in both developed and developing countries, the impact of technology is being felt from the learners, teachers and community perspective. Distance education which has been used for ages in various higher institutions of learning changed a lot in its mode of delivery because of the use of various technologies. Since then, institutions have embarked on online learning which uses technology more. The paper tries to identify varies type of support services which are offered by distance learning and how technology has created an impact on the services and how the education provides view technology in education. Tutorials and pedagogy are some of the key support services in the distance learning programmes. The findings of the study also indicated that lecturers were ready to adopt and use technology in course delivery as it is capable of improving the quality of teaching by distance and in online platform and also is capable of improving their interaction with the learners. The major conclusions of the study was that technology if fully integrated in the teaching and learning process, will have benefits in access to education, cost reduction, improved syllabus coverage and good leaner and tutor interaction amongst others.

Keywords: