Abstract:

The purpose of the study is to determine the impact of serviced leadership on the work performance, the impact of serviced leadership on the work satisfaction and the role of mediation of business satisfaction on the work performance of serviced leadership. Identifying, cutting design used research was conducted in nine state hospitals in the province of Antalya between 2014-2019. The study includes 1098 medical staff working in nine state hospitals in the province of Antalya. The study used Dennis and Winston's Servant Leadership Scale, Kirkman and Rosen's Employee Performance Scale, Minnesota Business Satisfaction Scale, sociodemographic and work characteristics form developed by Weiss, Davis, England and Lofquirt. To analyze the research model, identifying statistics, verifying and explanatory factor analysis were made using the SPSS 22 program. The study found that healthcare workers’ serviced leadership perceptions, work performance levels and work satisfaction levels had a significant positive relationship between them. The impact of employees' serviced leadership perceptions on work performance levels has been found that work satisfaction levels are partly mediating.

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