Özet:

Purpose and Importance: The aim of this study is to investigate and examine the complaints of accommodation businesses against tourist guides. If there is no tourist guide in the tour activities, the tour cannot be realized, which makes the interaction between the hotel where the tour is accommodated and the tour guide. For this reason, the study is important in terms of evaluating the problems between hotels and tourist guides in terms of hotels. Methodology: The study was carried out with the interview technique, one of the qualitative research methods, and the interviews were completed with semi-structured questionnaires. In this context, interviews were held with 16 participants who are managers or accommodation business owners and have ten years or more professional experience. The information obtained from the participants was examined through descriptive analysis. Findings: Within the framework of the interviews, the complaints of the accommodation businesses were examined under three sub-headings: the relations of the tourist guides with the staff, the relations between the accommodation business and the tourist, and the relations between the accommodation business and agency. It has been observed that the excessively demanding and rude behavior of the accommodation businesses, especially the tourist guides, misinformation about the accommodation business and acting against the tour program are the reasons for the complaints. Originality/Value: This study is a field study for the sector and focuses on the problems between two occupational groups that are in constant relationship within the sector. It makes an important contribution to the literature as there are very few publications in this field and no studies on hotel complaints for tourist guides have been found. Limitations: The study was applied on the accommodation establishments located in Safranbolu district of Karabük province and the results were obtained from here. In this context, it may be considered within the scope of limitations that the accommodation businesses interviewed give sincere opinions and the study is carried out only in a specific destination.

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