Abstract:

The aim of this study is to determine the mediating role of perceived organizational support in the relationship between emotional intelligence and job performance which has the principle of mutual trust in insurance sector. The sample of the study consists of 240 people working at the headquarters of insurance companies operating in İstanbul, Türkiye. SPPS 26.0 (Statistical Packages for the Social Sciences) and Process Macro 4.0 were used to find the correlation and regression analysis between study variables, the reliability of the measurement tool, the strength of the relationship between independent and dependent variables, and the mediating effect of perceived organizational support on the relationship between emotional intelligence and job performance. The findings confirm that emotional intelligence has a positive effect on the employee's job performance and perceived organizational support partially mediates the relationship between emotional intelligence and job performance.

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