Citation Number
3
Views
52
Downloands
19
Tükenmişlik sendromu yaşamın her alanında görülebilecek bir durumdur. Özellikle müşteri ilişkisi yoğun, üretim ile tüketimin eş zamanlı olduğu turizm sektörü için tükenmişlik önemli bir etkiye sahiptir. Turizm sektöründe önemli payı olan ve işgücü devir hızı yüksek olan konaklama işletmelerin başarısında önemli rol oynayan etkenlerden birisi de işten ayrılma niyetidir. Bu nedenle otel yöneticilerinin işletmenin başarısı için çalışanların tükenmişlik sendromunu tespit etmesi, önlemesi ve işten ayrılma niyetlerinin önüne geçmesi gerekmektedir. Kırgızistan'ın Bişkek şehrindeki otellerde çalışanların tükenmişlik düzeylerini tespit etmek ve işten ayrılma niyetine etkisini incelemek amacıyla bu çalışma tasarlanmıştır. Bişkek’te faaliyet gösteren otellerde çalışan toplam 277 çalışandan anket formu aracılığı ile toplanan veriler SPSS paket programı kullanılarak analiz edilmiştir. Araştırmada otel çalışanlarının genel tükenmişlik düzeyleriyle işten ayrılma niyeti arasında istatistiksel olarak anlamlı bir ilişki tespit edilmiştir. Ayrıca, çalışanların duygusal tükenmişlik ve duyarsızlaşma düzeyleri ile işten ayrılma niyetleri arasında pozitif yönlü bir ilişki tespit edilmiştir.
Extinction syndrome is a condition that can be seen in all areas of life. Especially the customer relationship is intense, the extinction has a significant impact on the tourism sector where production and consumption are simultaneous. One of the factors that play an important role in the success of accommodation enterprises with a significant share in the tourism sector and a high rate of workforce shift is the intention to leave the job. Therefore, the hotel managers need to identify, prevent and prevent the employees’ extinction syndrome for the business’s success. The study was designed to identify the levels of extinction of employees in hotels in the city of Bishkek in Kyrgyzstan and to study the impact on the intention to leave work. The data collected through the survey form from a total of 277 employees working in the hotels operating in Bişkek were analyzed using the SPSS package program. The study identified a statistically meaningful relationship between the overall levels of exhaustion of hotel employees and the intention to leave the job. In addition, a positive relationship has been identified between the levels of emotional exhaustion and insensitivity of employees and the intentions to leave the job.
The burnout syndrome is a condition that can be observed in any area of life. Burnout has an important effect especially for the tourism sector where customer relationship is intense and production & consumption are simultaneously. One of factors that plays an important role in the success of the accommodation enterprises, which have an important share in the tourism sector and have a high turnover rate, is the intention for voluntary resignation. This prompts the hotel management teams to detect and prevent the burnout syndrome among employees, eliminating the reasons for voluntary resignation. The main purpose of this study is to investigate the effect of the burnout syndrome and the tendency for voluntary resignation at hotels in Bishkek, Kyrgyzstan. Data has been obtained from 277 hotel employees at three, four and five star hotels via survey form tool. The data obtained from the survey has been studied and analyzed though SPSS package program. In the study, a statistically significant relationship was found between the intentions to quit the general burnout levels of the employees. A positive correlation was determined between emotional burnout & depersonalization levels of employees and their intention to quit.
Field : Sosyal, Beşeri ve İdari Bilimler
Journal Type : Uluslararası
Article Detail 
Citation Owners
Similar Articles
Download PDF
Journal Information
Listen Paper
Print This Page
Share
Mendeley
