Özet:

The purpose of this research is to determine the level of quality of service in the size of the clinical services in the Sakarya Education and Research Hospital. In other words, it is intended to reveal the level of perception of the quality of service of the clinical patients. It is also investigated whether the level of perception of the quality of service of the clinical patients differs according to the socio-demographic variables. In the study, a visual research model was used. In the research, the personal information form as a data collection tool was developed by Babakus and Mangold (1992) and used the service quality scale adapted to Turkish by Sevimli (2006). The study used personal information forms to identify the patient’s gender, age, civil status, educational status and income status. The service quality scale represents 5 dimensions and contains 15 articles about the patient’s expectations for hospital quality. The findings from the research found that the service quality perception levels of the participants were good. There was no meaningful relationship between the sex and civic status of the participants and the level of perception of the quality of the service. Similarly, there was no meaningful relationship between the age of the participants and their income and the level of service quality perception. However, there was a meaningful relationship between the students’ learning conditions and the level of perception of quality of service.

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