Abstract:

Disasters are important events that impact the life and humanity in the world. A disaster management mechanism should be established and this mechanism should be updated according to changing conditions in order to help victims, improve and reduce the damage of these events. disaster management has basic components such as shelter, nutrition, search and rescue, health, rehabilitation and reconstruction-construction. One of the important parts of these components is communication. Communication is an important instrument that those who suffer during disaster. Today, digital communication is one of the first preferred technology used by disaster victims. The aim of this study is to examine the AFAD Emergency mobile application in terms of digital communication, which is made by the Disaster and Emergency Management Presidency. In this sense, it is aimed to evaluate the digital opportunities provided by the AFAD Emergency mobile application in terms of communication and to reveal its importance. In the study, the application interface of AFAD Emergency was examined within the framework of Morville's user experience principles, and its usage status was investigated within the scope of literature review. In the findings; It has been found that the application provides the demands of users and is designed for rapid communication in case of emergency. In addition, it has been found that the presence of training videos in addition to the emergency button task provides a positive benefit for the users. It has been concluded that the application designed with internet and network infrastructure can create a disadvantage during a disaster and this situation can be turned into a positive when supported by bluetooth and satellite technology.

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