Özet:

Aim: By determining the patient satisfaction levels and revealing the affecting factors, it can be provided to provide more qualified health services. In this study, it was aimed to determine patient satisfaction in our family medicine outpatient clinics. Materials and Methods: 270 volunteer adult patients over the age of 18 were included in the study. A questionnaire questioning the sociodemographic characteristics and habitual status of the patients and the Outpatient Satisfaction Scale were administered to the participants during the face-to-face interview. Results: 78 (28.88%) of the participants were male, 192 (71.11%) were female, and the mean age was 41.72±15.0 years. It was observed that 94.07% of the participants wanted to come back to the family medicine outpatient clinic, and 95.92% recommended it. The mean scale score of all participants was found to be 111.25±27.67. There was no statistically significant difference between the participants' total and sub-dimension scores of scale and age, gender, and marital status (p>0.05). The "General satisfaction" scores of the participants whose education level was elementary school were found to be higher (p=0.044). Scale total scores of the participants whose occupational status was unemployed were found to be higher (p=0.035). Conclusion: It has been observed that patient satisfaction is affected by sociodemographic characteristics such as education level and occupational group. We think that the factors positively affecting patient satisfaction are a correct patient-physician relationship and good communication skills.

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