Abstract:

The quality of the work environment in organizations is undoubtedly important for employees, managers, and employers. In this context, it is desirable to prevent or manage inter-personal conflicts in the organization in a way that will produce positive results as much as possible. To do this, it is important to know and understand the factors that cause conflicts. It can be expected that inadequate determination of the workload levels of employees will cause various undesi- rable attitudes and behaviors, including conflict, in the organizational environment. In addition, incivility in the workplace may have some negative effects on the work environment and trigger conflicts among people. In this study, perceived workload was examined in order to determine its effect on inter-personal conflict in the workplace, and the mediating role of incivility in this effect was investigated. As a result of the analysis carried out with the SmartPLS 3 program in a sample of white-collar employees working in a company, it was determined that incivility has a full mediating role in the relationship between perceived workload and inter-personal conflict (t: 5.67⟶t: 1.43).

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