Özet:

The concept of “luxury restaurant” has created a culture in itself over the years among food and beverage businesses and has become a phenomenon that is increasing its popularity. Managers must build a proper organizational culture and communication to satisfy and revisit customers seeking unmatched service and product quality. In this study, the importance of organizational communication and organizational culture for luxury restaurants, which are food and beverage businesses, where customer expectations are at the highest level, has been examined from various perspectives, The effect of the importance that businesses attach to these factors in terms of customer satisfaction and business success has been analyzed. It is seen that luxury restaurants develop an effective organizational culture and communication strategy shows that it is significant in terms of employee job satisfaction, customer satisfaction and business performance. A a strong organizational culture and effective communication for luxury restaurants positively affect many important factors such as customer satisfaction, business performance, and competitive advantage. There is a close relationship between organizational culture and communication and that these two factors should be considered together.

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