Özet:

In almost every area of social life it is natural to experience disputes, disputes and contradictions. The concept of conflict can generally be defined as conflict, contradiction or disagreement between individuals or groups for various reasons within themselves or between them. Schools are an organization where human relationships are intense as a small example of social life. Therefore, the conflict is inevitable. The aim of this research is to identify the causes of conflicts in schools, and to determine how conflicts are resolved from the point of view of managers and teachers. In the study, a visual scan method was used. The research group is formed by managers and teachers in the public high schools of Ankara or Çankaya district. The opinions of school managers and teachers were taken through the interview. Managers and teachers were asked open-end questions and the answers were solved with qualitative analysis techniques. The causes of the conflict in the schools have been gathered in three titles. These are the causes of individual, organizational and administrative conflicts. Strategies to solve individual, organizational and administrative conflicts in the resolution of conflicts have been determined. The most commonly used methods of conflict resolution can be classified as consensus, persuasion, avoidance, neglect, change of bureaucratic structure, pressure, discontinuation of conflicts.

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